FAQ’s

Last Updated: 17 February 2026

Welcome to The SnapKart FAQ page. Here are answers to the most common questions.

1. How do I place an order?

To place an order:

1. Select your product
2. Click on “Add to Cart”
3. Click on “Checkout”
4. Enter your shipping details
5. Complete the payment

You will receive an order confirmation via email and SMS.

2. Do I need to create an account to order?

No, you can place an order as a guest. However, creating an account helps you:

• Track orders
• Save your details
• Faster checkout

3. What payment methods do you accept?

We accept:

• UPI
• Debit Card
• Credit Card
• Net Banking
• Cash on Delivery (if available)

4. How long does delivery take?

Delivery usually takes 5 to 10 business days, depending on your location.

5. How can I track my order?

Once your order is shipped, you will receive:

• Tracking ID
• Tracking link

via Email or SMS.

6. Do you offer Cash on Delivery?

Yes, Cash on Delivery is available on selected products and locations.

7. Can I cancel my order?

Yes, you can cancel your order before it is shipped.

To cancel, contact us as soon as possible.

8. Do you offer returns and refunds?

Yes, we offer returns and refunds if:

• Product is damaged
• Product is defective
• Wrong product delivered

Please check our Refund and Returns Policy for full details.

9. What if I receive a damaged product?

If you receive a damaged product, please contact us within 48 hours with:

• Order ID
• Product photo

We will arrange replacement or refund.

10. Is my payment secure?

Yes, your payment is 100% secure. We use trusted and secure payment gateways.

We do not store your payment details.

11. How can I contact customer support?

You can contact us:

Email: info.thesnapkart@gmail.com
Phone: +91 9146313615

We usually respond within 24–48 hours.

12. Do you provide doorstep delivery?

Yes, we provide doorstep delivery across India.

13. Why is my order delayed?

Orders may be delayed due to:

• High demand
• Courier delays
• Weather conditions

We appreciate your patience.

14. Can I change my delivery address after placing the order?

Yes, but only before the order is shipped.

Contact us immediately for changes.

15. Do you sell original products?

Yes, we provide quality and genuine products to our customers.

Thank you for shopping with The SnapKart.